Refund policy

Because our products are consumable food items, we do not accept ordinary returns or exchanges after an order has shipped. This does not affect our commitment to resolving damaged, leaking, defective, missing, or incorrect orders.

DAMAGED, LEAKING, DEFECTIVE, MISSING, OR INCORRECT ORDERS

Please inspect your order promptly after delivery. Contact us within three calendar days if your order arrives damaged, leaking, defective, incomplete, or incorrect.

Please provide:

Your name and order number
A description of the problem
Photographs of the product, packaging, and shipping label

Do not discard the product or packaging until we have reviewed the issue. If the claim is approved, we will provide an appropriate replacement or refund at no additional cost.

CANCELLATIONS

Cancellation requests must be submitted before an order has been processed or shipped. We will make reasonable efforts to accommodate requests, but cancellation is not guaranteed once fulfillment has begun.

Orders that have already been transferred to the shipping carrier cannot be canceled.

SHIPPING DELAYS AND LOST PACKAGES

Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

If we cannot ship your order within the promised time—or within 30 days when no shipping time was stated—we will notify you and offer the choice to accept the delay or cancel the unshipped order for a full refund.

INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you discover an address error.

We cannot guarantee that an address can be changed after processing begins. Additional shipping or replacement charges may apply when delivery fails because an incorrect or incomplete address was provided.

FOOD PRODUCTS AND NATURAL VARIATIONS

Opened or delivered food products cannot be returned for health and food-safety reasons.

Our whipped honey is handcrafted in small batches. Natural variations in color, flavor, texture, density, and appearance may occur. Honey may naturally crystallize over time. These natural characteristics do not make the product defective.

Customers are responsible for reviewing ingredients and allergen information before ordering. Honey must not be fed to children under one year of age.

REFUNDS

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may need additional time to post the refund.

Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or could not be shipped as promised.

Kneady Bees LLC
Attn: Ashley Linder
Email: kneadybeesllc@gmail.com
Phone: 623-243-0520

Last updated: July 20, 2026